ORDER PROBLEMS / QUESTIONS -
On average, our gal/s pack near 100 orders daily. Some human error is unavoidable.
Although we have a less than 1% error rate, when it's your order, it feels like a 100% error rate.
We do our utmost to correct orders as soon as possible
with as little inconvenience to customers as possible.
The BEST way to get orders corrected or questions answered is:
CALL US - TOLL FREE - ( Canada & USA ) - 1 - 888 - 798 - 3496
Our hours are Monday through Friday - 10 AM to 4 PM Eastern
We attempt to answer every call.
If no answer or if out of our regular hours, please leave a message and telephone number.
( If possible - also leave the 12 digit Americart order number - and/or your email address. )
Next best way is to contact us via email from our > Contact Page
NOTE: If we have sent you a wrong bronze or aluminum medallion, it's highly unlikely we would want it returned.
If we request a return of an item or items in error, we send customers a US Mail, postage paid package for return.
#1 reason packages are returned to us - Customers providing wrong or incomplete addresses.
Our basic view is: We goof - ( and we do ) -
we pay. You goof - you pay.
We reserve the right to be flexible in any regard.
We're not out to 'punish' anyone for human error - just safeguard against excessive losses.
Any item/s may be returned within 60 days.
Considerations will be made as to rebating return shipping costs - primarily based on the reason for the return.
Experience indicates that some items are returned simply because customers have not paid attention
to clearly noted information on the website shopping pages for the item/s involved.
We do not refund return shipping costs in such cases.